Ant Smith, Author at Bee Digital https://beedigital.marketing/author/ant-smith/ Education Marketing Agency | Marketing Services for Education & EdTech companies Thu, 10 Jul 2025 15:43:21 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://beedigital.marketing/wp-content/uploads/2022/04/cropped-Bee-Digital-icon-1-32x32.png Ant Smith, Author at Bee Digital https://beedigital.marketing/author/ant-smith/ 32 32 How education brands should handle Trolls and toxic comments https://beedigital.marketing/how-education-brands-should-handle-trolls-and-toxic-comments/ Thu, 10 Jul 2025 15:36:53 +0000 https://beedigital.marketing/?p=31589 When trolls and ad hecklers target your brand, how you respond says more about your values than they ever could. Knee-jerk reactions won’t work. Silence sometimes will. And other times? You flip the script and turn the hate into headlines.

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When you’re running ads or social media aimed at schools and teachers...

…the last thing you expect is for strangers to fill your comments section with angry emojis, sarcasm, or worse.

But it happens.

And when it does, how you handle it matters. Because every negative comment under your ad, even if completely irrelevant, can affect how your brand is perceived by the very people you do want to reach.

Unless you’re Wendys.

Wendys McDonalds clap back tweet

Why it’s worth paying attention to this issue

Trolls aren’t new. But their impact on social advertising, especially in education, is something to take seriously.

We supported a client whose campaign was targeted by a handful of online hecklers.

The product was designed specifically for classroom use, yet the people criticising it had no visible connection to teaching, education, or even the UK.

Still, the damage was done. A handful of 😡 emojis sat under their paid ad, and hateful comments kept popping up, visible to every school leader and teacher who came across it.

No matter how brilliant your offer is, that kind of negativity can plant doubt. Especially when it’s coming from strangers who don’t even represent your intended audience.

That’s why it’s critical to have a clear approach to social engagement.

Facebook emojis from a Facebook post

First, get clear on who’s commenting

Not all negativity is created equal. And not all commenters deserve your attention.

1. The trolls

These are the anonymous accounts or keyboard warriors who pop up with aggressive, off-topic, or sarcastic comments. They’re usually not educators. They’re not interested in a discussion. They’re here to disrupt or insult.

We all know arguing on the internet is pointless and will fall on deaf ears because people must be open to other opinions in order for theirs to be changed.

And internet trolls don’t really want to change.

How to respond: Don’t.

Instead, block or hide their comments (‘Manage comments on your ads in Meta Ads Manager‘). You can also limit who can comment on your ads or posts, depending on the platform.

2. The hecklers

These are the ones who often jump onto an ad because it’s trending or being promoted. They may drop an emoji bomb or leave a cynical remark (usually without ever reading the content properly).

How to respond: Again, don’t argue. Silence or block where appropriate. Their input isn’t helpful, and engaging only encourages more disruption.

3. Your actual audience

Sometimes, the comment comes from a real teacher or school leader who feels confused, annoyed, or even insulted by your messaging.

This group is different.

They deserve a response not just for their sake, but because others are watching to see how you handle it.

How to respond: Acknowledge. Maybe invite the conversation offline. For example:

“Thanks for sharing your thoughts. We never want our messaging to land the wrong way. Could you DM us or drop us an email at [X] so we can understand your perspective better?”

This approach shows empathy and openness without fuelling a public thread.

What should you do when negative emojis damages your ad’s performance?

Paid ads are particularly vulnerable because you can’t delete emojis the same way you can on organic posts.

This means their once comical faces can quickly turn on you. Unwarranted negative emojis and comments can put people off your ad, especially if they’re unfamiliar with your brand.

But you can protect the way your ad looks at first glance.

You might want to consider “Emoji shifting” your Ad’s engagement.

Share the ad link internally and ask colleagues to add positive reactions such as 👍, ❤, or 🤗.

These are the three most commonly shown on most platforms.

A few well-placed emojis from actual supporters will push the angry ones out of view unless someone taps to “view all.”

Should you ever re-use toxic comments in your marketing?

This won’t be right for every brand, but it can be a powerful move when used with care.

If a toxic comment illustrates a bigger misunderstanding about your product, or it challenges a value you’re proud to defend, you can screenshot that comment (blur out names and icons), and use it as part of a values-led post or even a bold ad.

For example:

“This kind of feedback shows why we continue to support overwhelmed teachers.”

“We’re proud to stand for DEI, no matter what the internet says.”

This approach, sometimes called “mirror marketing,” flips the negativity and reclaims the story.

Unsure about using it as an ad campaign? You can include these new graphics in a blog or email to address these comments and delve deeper into the issue.

What’s important about taking this stance is to show your brand values and beliefs and how these relate to your product/ service offering.

Toxic ad comment examples

A word about censorship

Some marketers worry that hiding comments or restricting emojis feels dishonest.

But here’s the thing: you’re not deleting valid criticism from teachers. You’re moderating irrelevant or harmful noise from people who were never your audience to begin with.

If the negative comments are from teachers, take a look at your copy

Sometimes, negative feedback is a signal, not an attack.

  • Does your messaging sound condescending? Even unintentionally?
  • Is the post image appropriate and reflective of real classrooms?
  • Are you overpromising results or making bold claims?

Re-read your ad through a teacher’s eyes. Better yet, show it to an actual teacher. A few small edits could make all the difference.

Set your policy now, before you need it

Waiting for a PR problem is never the right time to decide your policy.

Instead, prepare a few basics:

  1. When will you respond and when will you block?
  2. Who decides what gets hidden or reported?
  3. What language will you use when replying to teachers?
  4. Do you have clear lines between criticism and trolling?

A quick guide or decision tree for your marketing team will save you hours and protect your brand in the long run.

Your brand doesn’t need to be squeaky clean or controversy-free. But it does need to be clear about what it stands for and who it stands with.

Our rule of thumb: When trolls appear, stay calm. When teachers comment, stay curious.

We're here to help you

If your marketing feels overwhelming, under-resourced, or stuck in a rut, you’re not alone.

And you don’t have to fix it alone either.

A good agency can bring clarity, capacity, and fresh ideas to help you move forward. If any of these signs sound familiar, it might be time to start a conversation.

Is it time to hire our agency?

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Why teachers ignore marketing emails and how to fix it https://beedigital.marketing/why-teachers-ignore-marketing-emails-and-how-to-fix-it/ Thu, 13 Feb 2025 10:58:20 +0000 https://beedigital.marketing/?p=31092 Struggling to get teachers to open your emails? Learn how to write personal, engaging emails that avoid junk filters and get more teachers clicking.

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“I never saw your email”

Five words no marketer likes to hear.

Let’s be honest. That’s an excuse we’ve all made 🫣

But what if your prospect is telling the truth? That they weren’t ignoring you, ghosting you, or marking you as spam.

It’s simply that they didn’t see your email.

This is often because your email never reached their inbox or grabbed their attention in the first place. You got sent to junk, trapped in an email filter, or bounced into the promotional tab (never to be seen again).

So, outside of checking your technical setup, you need to secure the holy grail of trust signals: your audience demonstrably values your emails.

If you can persuade teachers to interact with at least one of your emails it tells the various email services that you’re A-OK.

Teachers open emails that feel like they were written for them. Here’s how to make that happen.

Get your emails opened, read, and clicked (almost) every time

If teachers aren’t opening your emails, it’s usually because:

🚫 Your emails are getting filtered into spam.

🚫 Your subject lines feel generic or salesy, so they get ignored in their ever growing inbox.

🚫 Your content doesn’t feel useful to them, so they never engaged in the first place.

Fix those issues, and your emails will land where they should.

Start by warming up your domain, cleaning your list, and make sure teachers engage early by encouraging clicks and replies.

And that means more teachers actually seeing, reading, and acting on what you send.

Once they’re expecting to hear from you – and your emails feel personal, not promotional – you’ll get better open rates, higher engagement, and more responses.

Getting them to engage with your first email

The first email a teacher gets from you should do one thing:

Tell their inbox, “Hey, emails from this sender matter.”

How do you do that? Get them to click or reply.

Get it done at the beginning of your email communications by sending something like the following templates at the start:

The ‘Take action now’ email template

(An early email to establish your credentials with the teacher AND their email system)

Why this works:

  • It encourages a reply, which tells email filters your messages belong in the inbox.
  • It gets them to click, which boosts engagement rates and improves your sender reputation.

Email template 👉

Subject: Quick Favour?

Hi <First Name>,

🙏 I need your help with something. To make sure our emails always land in your inbox (and not in spam), could you do me a quick favour?

📌 Click any link in this email (e.g. check out our latest blog post).

📩 Reply with a quick “Got it!” so your email system knows we’re connected.

You’re a star! Really appreciate your help 😃

Looking forward to sharing great stuff with you.

<Your Name>

The quick and easy "Double Opt-In Confirmation" email template

(For teachers who sign up to a newsletter but haven’t engaged yet)

Why this works:

  • It filters out people who signed up by accident.
  • It makes sure only engaged teachers stay on your list.
  • It encourages a click, helping inbox placement.

Email template 👉

Subject: One quick step to confirm your spot

Hi <First Name>,

Just making sure you meant to sign up for our emails. If you did, click here to confirm:

👉 Confirm Your Subscription

If you didn’t, no problem – you won’t hear from us again.

Looking forward to staying in touch!

<Your Name>

The hey what happened "Win-back email for teachers who stopped engaging" email template

(For teachers who signed up for e.g. a free trial but have since stopped opening your emails)

Why this works:

  • It puts control in the teacher’s hands.
  • It show you take management of your and their time data seriously.
  • It improves sender reputation by filtering out inactive users.

Email template 👉

Subject: Are we still welcome in your inbox?

Hi <First Name>,

I noticed you haven’t opened any of our emails lately, and we don’t want to be a bother.

Would you still like to receive updates from us?

✅ Yes! Keep me subscribed → Click Here

❌ No, I’d like to opt out → Unsubscribe

Totally up to you. If we don’t hear from you, we’ll remove you from our list soon to keep your inbox clean.

Thanks!

<Your Name>

Make it easy for teachers to spot and trust your emails

Once a teacher, and their email client/server, expects to hear from you, it’s much easier to get your emails opened.

A few best practice things to make that even more likely:

  • Use a recognisable sender name e.g., “Emma from <Education Company>” instead of “Marketing Team”.
  • Keep subject lines clear and specific e.g., “New Free Lesson Plan for Year 3” instead of “Exciting Update Inside!”.
  • Send at the right time teachers tend to check emails early in the morning or late afternoon – not during lessons.

Write like a human, not a marketing machine

Illustration of someone using AI to write an email - Bee Digital marketing agency to schools

Most marketing emails get ignored because they sound like marketing emails. Overly polished, stuffed with buzzwords, and clearly sent to thousands of people at once.

Teachers don’t want that. They want real.

✅ Write how you talk. Keep it natural, like you’re writing a quick note to a colleague.

🚫 Skip the formal introductions. “Dear Educator” = straight to the rubbish bin.

Example (Bad vs. Good)

❌ “As an esteemed educator, you’re invited to explore our innovative resources, carefully crafted to enhance your teaching experience and empower your students.”

✅ “Had this quick idea for your next Year 4 lesson – thought you might like it.”

See the difference? The second one sounds like it was written for a real person, not a marketing list.

Use the right sender name

If your email comes from “[Company Name] Team”, it’s already lost. Teachers, like the rest of us, trust emails from people, not faceless brands.

✅ Send from a real name: “Mark at [Company Name]”

✅ Use a reply-able email address (not no-reply@company.com). For goodness sake, let people reply!

Bonus tip: If a teacher replies, reply back. Even if it’s a quick “Thanks” This builds trust, making future emails more likely to be opened.

Keep it short. Teachers don’t have time.

Teachers are reading emails on the fly, between lessons, during lunch, or in the two minutes before a staff meeting. They don’t have time for long intros, company backstories, or paragraphs of sales copy.

📌 Cut to the chase.

📌 One email = one clear idea.

📌 Use short paragraphs and bullet points.

Example (Too long vs. just right)

❌ “At [Company Name], we believe in supporting educators with high-quality resources. That’s why we’ve developed an innovative new tool to help teachers engage students in the classroom.”

✅ “Quick resource for you: a free phonics game for Year 2. Download it here.”

Make it feel exclusive

Nobody wants to feel like they’re just another name on a list. But teachers love feeling like they’re getting something useful just for them.

📌 Use phrases like:

  • “Thought you might like this…”
  • “Just for Year 6 teachers…”
  • “I made this for my teacher friends and wanted to share…”

Even if you are sending to a big list, writing like this makes it feel personal, which makes teachers far more likely to engage.

The subject line should sound like an email, not an Ad

Your subject line should make a teacher think, “Oh, that might be useful,” instead of, “Ugh, another sales email.”

Make it sound personal

🚫 “Exclusive Offer: 25% Off Classroom Resources”

✅ “Tried this with your class yet?”

Be clear, not clever

🚫 “A Special Surprise Just for You!”

✅ “Free printable for Year 5 teachers”

Ask a direct question

🚫 “Revolutionise Your Teaching with This New Approach”

✅ “What’s the hardest part of teaching phonics?”

Give them something useful, not just a sales pitch

Illustration of someone sending a personalised email - Bee Digital marketing agency for education

The quickest way to get ignored? Send email after email pushing your product without offering anything helpful.

Spending time on your email nurture series is time well spent.

Teachers don’t need another sales pitch. They need things that make their job easier.

✅ Give first, sell later. Send free printables, teaching tips, classroom hacks – things they’ll actually use.

✅ Make every email valuable on its own. Even if they don’t buy today, they’ll buy tomorrow. They stayed subscribed because they’re getting something useful from you.

Example (Bad vs. Good)

❌ “Check out our new lesson planning tool! Available now for £9.99/month.”

✅ “This 10-minute lesson plan template saves me so much time. Thought you might like it. Grab it here.”

Provide useful, and easy to understand calls to action.

What do you want the teacher to do next? Make it obvious and easy.

📌 Ask for a simple reply.

  • “Hit reply and let me know if you’ve tried this in your class.”
  • “Reply with ‘Yes’ if you’d like a free sample.”

📌 Give them one clear link.

  • “Download your free times table worksheet.”
  • “See how this works in a real classroom – watch the 2-minute video.”

🚫 Try to avoid “Click here to learn more.” It’s too vague and sounds salesy. Be specific about what they’ll get from that click.

Ultimately, does your email pass the ‘Would I send this to a friend?’ test?

Before you send any email, automated or otherwise, ask yourself:

👀 Does it look like something I’d send to a teacher I actually know?

🔍 Would I open this if it landed in my personal inbox?

✂ Can I cut anything that doesn’t add value?

If it feels like a real email, teachers will open it. If it feels like a marketing campaign, your chances of being ignored jump up significantly.

And that’s how you get teachers to read, click, and actually care about what you send.

Do you want to get into teacher's inboxes?

Do you want to get into teacher's inboxes?

The post Why teachers ignore marketing emails and how to fix it appeared first on Bee Digital.

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What if your landing page was a problem engine? https://beedigital.marketing/what-if-your-landing-page-was-a-problem-engine/ Tue, 17 Sep 2024 13:52:14 +0000 https://beedigital.marketing/?p=30212 Make your landing pages do more heavy lifting by offering a tailored, search-style experience that engages educators from the moment they land on your site.

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Picture this: an educator sees one of your ads, follows the link to the landing page, and sees a headline at the top that reads:

“What’s the biggest challenge you’re facing in your classroom?”

…with a search bar below it.

Just like Google.

Would it work? Would it make your prospect stop and think?

Problem finding engine for an edtech website - Bee Digital marketing to schools agency

How a question-led landing page design can capture educators' attention and personalise their journey. (Just like a certain search engine does!)

This came up on one of our Bee Digital weekly team calls. The topic of conversation: A/B testing landing pages with different hero banner formats. Yes, we are marketing geeks.

Typically, for a landing page promoting a downloadable guide or webinar, we recommend focusing on a single promise that addresses *one* key pain point. This clear, strong message will prompt action.

But what’s great about this Google-y concept is you can be focused and cover multiple pain points.

You’re also actively engaging anyone who lands on the page to take immediate action by leveraging a format we are all familiar with. When we see a search bar, we automatically know what it is, how it works, and what to do next.

With a discovery-style feature as the focus of your landing page, you can…

Make it all about them...

…with a function that makes it easy to find relevant content, you will enhance their experience, improve engagement, and reduce bounce rates by piquing their interest.

Imagine landing on a page where you can type in “student engagement strategies,” you’re immediately guided to relevant resources.

Or a teacher could search for “time management tips” and be directed to a blog or webinar dedicated to that topic. You’re creating a personalised journey from the very first click.

Boost interactivity and happy feelings...

…because educators will be encouraged to explore more and connect with your brand, it creates a positive experience that builds trust.

For example, a platform like Edmentum could use this concept to enhance its teacher resource section.

Educators would have the freedom to input their specific needs—whether it’s curriculum support or formative assessments—and be taken to tailored content.

This creates a positive user experience that builds trust because the visitor feels the page is truly there to serve them rather than push a product.

Speak directly to their diverse needs...

…by letting visitors quickly find specific content/ support, avoiding generic messaging, and ensuring all audience segments are effectively reached.

Take, for instance, a tool like Pear Deck.

If their landing page included a search bar where teachers could input queries like “engaging students with slides,” they could be directed to specific case studies, templates, or articles.

This way, educators can find the content they need, avoid irrelevant information, and connect more deeply with their brand.

BONUS TIP

Consider segmenting your audience with pre-populated search suggestions. If a teacher types “classroom management,” the drop-down suggestions could include options like primary school, secondary school, or special education to guide them even further.

Get straight to the point and increase conversions...

…with tailored search results paired with precise calls-to-action, this effectively streamlines their path from inquiry to action.

Optimise your own SEO...

…by improving internal linking through a search feature, you enhance site SEO and visibility in external search engines.

Focusing SEO efforts on frequently searched content/ pages can drive more traffic to pages that resonate more with your audience.

Sounding a bit complicated? Turn the search bar concept into a:

✨ Pre-loaded drop-down menu

List the specific needs/ pain points experienced by your target audience. When a choice is selected, direct the prospect to a landing page with more information, resources, and a call to action. This means you can track trends and gain valuable insights based on the options chosen.

✨ Survey or quiz-type form

Create a set of questions that uses question logic to cleverly divert teachers to pages that fit their needs.

✨ Chatbot journey

Make the act of choosing more interactive with a series of questions and answers. It’s a fun way to gamify the experience, and you have so much freedom with the tone and personality of your Chatbot’s responses. With apps like Botstar, you can add some fun GIFs and memes to the mix, too!

What works best? Testing your search-driven page

A/B testing is crucial to ensure that this approach resonates with your audience.

You might find that certain phrasing in the search question, or the placement of the search bar itself, leads to better engagement.

Try different hero banner designs—one with a search bar, one with a pre-loaded drop-down, and another with a strong, single-message CTA – and compare conversion rates.

The data will tell you what truly works.

Time to get creative with your landing pages

A search-engine-inspired landing page isn’t just a gimmick – it’s a strategy rooted in understanding your audience’s needs and creating a frictionless journey for them.

By making your landing page feel intuitive and personalised, you can increase engagement, build trust, and drive more conversions.

So, the next time you design a landing page, think beyond the typical headline and call to action…

Ask a question.

Add a search bar.

Get creative, and see how you can truly meet your audience where they are.

Go on, and test your Google-iness.

Do you want to generate more teacher leads?

Do you want to generate more teacher leads?

The post What if your landing page was a problem engine? appeared first on Bee Digital.

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Why your edtech company needs a LinkedIn Newsletter https://beedigital.marketing/why-your-edtech-company-needs-a-linkedin-newsletter/ Tue, 06 Aug 2024 11:57:13 +0000 https://beedigital.marketing/?p=29849 Your edtech company needs a LinkedIn newsletter. Why? It gets your insights directly into the inboxes of your audience, building your reputation and expanding your reach. You'll see who's reading and what they love, helping you fine-tune your strategy.

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Starting a LinkedIn newsletter could be a smart move for any company that sells to schools.

By regularly publishing insightful and valuable content through LinkedIn newsletters, you can quickly position yourself or your company to your (future) customers as an industry thought leader.

And, most importantly, the audience is likely to be senior education professionals.

Famously time and attention poor that’s an audience that’s typically pretty damn hard to reach.

(Eager to check out an example? Jump to this excellent edtech LinkedIn newsletter done right).

3 reasons you should consider starting a LinkedIn newsletter

1. Boost your visibility

Unlike traditional blog posts, LinkedIn newsletters are sent directly to your subscribers, ensuring better visibility and higher open rates.

It’s a straightforward and more reliable way to connect with your followers compared to regular LinkedIn posts that might get lost in the feed.

2. Build your authority

We often advise our clients to adopt a thought leadership position in their product domain.

And a solid way to do that is to share valuable insights through a LinkedIn newsletter. The audience is (mostly!) professionals and decision makers so this helps you stand out as an expert in your field.

By consistently providing useful information, you build trust and credibility with your audience.

3. Gain actionable insights

LinkedIn newsletters come with built-in analytics.

You can see who’s opening your newsletters, what content they’re engaging with, and how your subscriber list is growing.

These insights help you fine-tune your content strategy, ensuring you deliver what your audience wants and needs.

Creating a newsletter on LinkedIn

Creating a LinkedIn Newsletter is very similar to publishing articles as LinkedIn posts.

It starts the same way by clicking on ‘Write article’ at the top of your profile feed, but then you’ll see the option to ‘Create a newsletter.’

While articles only appear on your LinkedIn timeline and other users’ feeds, there are more benefits to starting a LinkedIn Newsletter:

⭐ Everyone on LinkedIn can subscribe to your LinkedIn newsletter, not just your connections.

⭐ You can generate warm leads from those who have actively chosen to subscribe.

⭐ You can build brand awareness and trust by establishing your brand as a voice of authority on the key industry insights you cover.

⭐ Subscribers get in-app and email notifications when your next newsletter edition has been published.

⭐ Notifications will increase the likelihood that prospects will view and access your content.

⭐ LinkedIn’s algorithm will show more users your content the more engagement it generates.

Just like an email newsletter, you want LinkedIn newsletters to include:

🗞 Title (up to 30 characters)

🗞 Image (300×300 pixels)

🗞 Description (up to 120 characters)

🗞 And a catchy headline!

Start your LinkedIn newsletter with repurposed content

Of course, one of the biggest challenges is what to write about.

So mine your back catalogue, or re-purpose social posts. For example, are you currently sending out daily, weekly, bi-weekly, or monthly email newsletters?

Incorporate some of that content in part or whole into your LinkedIn Newsletter, as the limit is huge (approximately 100,000 characters).

This will also help you gain more exposure to your email newsletter content from prospects who aren’t yet on your email subscribers list.

💡 TIP #1: Choose a topic you want your LinkedIn newsletter to cover — who is it for, and what are their challenges? Are you seeing more decision makers using LinkedIn, such as Heads, Deputy Heads, or Heads of Science? Base your content around their personas.

💡 TIP #2: Ensure the ‘Who can follow you’ feature in your profile settings is set to ‘Everyone on LinkedIn’ and not just ‘Your connections’ to prevent subscriber barriers.

💡 TIP #3: Tag people, hashtags, and brands into the content (see example below).

Want more LinkedIn newsletter inspiration? Take a look at the Top 50 LinkedIn newsletter chart.

A real world example of an edtech LinkedIn Newsletter

In a smart move IMHO, Al Kingsley’s “Edu Recommends” LinkedIn newsletter is clever not just because it has lots of value (it is genuinely good!), but that its format means he’s basically curating and linking to LOTS of other people’s work/usernames which means, in turn, they get pinged and feel compelled to share or thank him for the recommendation/link.

Which then feeds the algorithm exposing his work to yet more people!

What a great way to follow-up from a conference 😃

Screenshot of Al Kingsley’s “Edu Recommends” linked in newsletter

Ready to rock a new LinkedIn newsletter?

If you’re not taking advantage of LinkedIn then you might be missing out on an important route to decision makers.

Starting a LinkedIn newsletter is like having a backstage pass to your audience’s inbox.

You’ll share your expertise with like-minded education professionals, build your brand, and watch your influence grow.

It’s time to hit that ‘Create a newsletter’ button and start making waves. Your audience is waiting! 🎉🚀

Do you want to generate more teacher leads?

The post Why your edtech company needs a LinkedIn Newsletter appeared first on Bee Digital.

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Automated marketing magic to improve teacher retention https://beedigital.marketing/automated-marketing-magic-to-improve-teacher-retention/ Wed, 30 Aug 2023 15:39:44 +0000 https://beedigital.marketing/?p=23176 Holding onto a customer is much more cost-effective than hunting down a new one. But the real challenge lies in keeping those valued customers happy and engaged.

The post Automated marketing magic to improve teacher retention appeared first on Bee Digital.

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We all know retaining a customer is loads cheaper than finding a new one. So keeping customers happy is a BIG deal.

But, while it would be great to handwrite every email to every customer, it’s not scalable. Some things are better left to the machines.

So what can you automate to improve your email communications with prospects and customers? Here are 5 easy to implement customer retention ideas that we’ve seen work for our clients.

Seize the onboarding opportunity

The initial email in your onboarding sequence packs a punch in terms of open rates.

Your new customer is excited to get started, so the very first email needs to paint a vivid picture of what success looks like with your product and how to get there.

Imagine a scenario where you’re introducing your educational tool to a new customer.

You might explain, “Using [edu product] means changing [a process] in your school but we know that once you complete 3 lessons with [edu product], you’ll never want to go back to the way you did things before.

If your new customer has an easy path to getting the most from your product then they’re more likely to retain your services at renewal time.

Speak to ALL your users

Anyone who sells to schools know the person signing up for a free trial may not be the actual end user.

A teacher takes out the free trial.

A senior leader agrees the purchase

A bursar pays the invoice.

So don’t rely on a single point of contact.

To ensure retention, request all relevant contacts and automate tailored and timely emails series throughout their subscription to those who are most likely to use, renew, and advocate for your product. It’s like extending a warm invitation to those who truly matter.

And by the way, consider what sort of email address is worth getting.

Drip-feed Value with Interactivity

Upon sign-up, create an email series that not only offers onboarding tips but also delivers a touch of interactivity.

  • Ensure an easy start: Create Loom videos to showcase your top three product features. These videos can be seamlessly embedded into the initial emails, making the onboarding experience engaging and informative.
  • Raise awareness: attach a “Getting started with [Product]” PDF that teachers can forward to colleagues, or print and pin to the staffroom notice board.
  • Increase usage: send out branded login stickers/badges that teachers print and give out in class.

And if a teacher goes MIA (which you can track using login counts), shoot them a friendly automated reactivation email with fresh updates to reel them back in.

Gauge satisfaction and gather insights

Time your email automations - Bee Digital marketing agency to schools

Your subscriber data, such as last purchase date, product activity, and login count, can trigger targeted email automations.

For example, at the six-month mark, initiate a friendly check-in email that poses a simple yet significant question: “Are you happy with [edu product]?”

This straightforward query not only gauges satisfaction but also provides an opportunity for valuable feedback, helping you align your product with customer needs.

Set up automated surveys that pop into their inbox like a friendly wave. Ask for their thoughts, suggestions, and how you can make their experience better. Take their input seriously, make changes, and show them you’re not just playing around.

Other automated email examples based on subscriber activity:

  • Login count: “Congratulations on becoming a [Product] Power User by reaching [X number of logins]!”
  • Loyal subscriber: “We want to say a big thank you for being with [product] for [X time]”
  • Product use: “As someone who values [X feature] did you know you can combine it with [Y feature] too?

Embrace the Human Touch

Resist the temptation to sign off automated emails with a generic “The Team” or, worse, send them from a ‘Do Not Reply’ mailbox.

Opt for authenticity – send emails from a real named individual and make sure to respond QUICKLY to any replies.

👆 An excellent example of personalising automated emails from Widgit

Retaining customers is a long game

By harnessing the power of automation, you’re not just streamlining your communication efforts you’re fostering genuine connections that resonate with your prospects and customers.

By dishing out personalised welcomes, reading customer behaviour like a pro, and keeping the communication lines buzzing, you’ll build a fan base that’s as loyal as a pack of die-hard sports fans.

And remember, it’s not just about keeping them in the game, but turning them into your ultimate cheerleaders.

Do you want to discuss how our agency can help you retain more customers? 🤩

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The Great Email Debate: school or personal email addresses? https://beedigital.marketing/the-great-email-debate-school-or-personal-email-addresses/ Fri, 07 Jul 2023 16:23:29 +0000 https://beedigital.marketing/?p=23062 What are the pros and cons of getting teachers' personal or school email addresses when marketing to schools?

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When it comes to reaching out to educators, one question commonly pops up: should you ask for their personal email or their school email?

When asking your educator prospects for their personal information, such as on a free trial sign-up form, you (probably) have been requesting their school email address, right?

Most clients want us to secure a teacher’s school email address. And we get why – it “feels” more real, more substantial.

But you can’t force teachers to give you their professional school email addresses.

So you kind of have to live with what they decide to give you.

Fortunately, we think, whatever the teacher decides, there are advantages (and disadvantages) to both.

Advantages of getting a teacher's personal email address

Direct Access to Educators

When educators provide their personal email addresses, like johnsmith@hotmail.com, you can talk to them directly without any obstacles.

No more worrying about gatekeepers or filters. It’s a direct line of communication that improves the chances of your messages reaching them.

Personal emails tend to bounce less

School email addresses tend to be super long and, having seen tens of thousands of school email addresses through our clients’ campaigns, the teacher’s chance of misspelling it incorrectly is higher than you’d think.

This inevitably leads to hard bounces.

And the teacher won’t realise they spelt their email wrong – they’ll just think you’re ignoring them 😬

Long-Term Relationships

Getting personal email addresses means you can maintain contact with educators even if they switch schools or roles.

If they leave their job, they leave their school email too. This potentially means losing a great advocate for your product when they start at a new school. A personal email address and your route into their inbox travel with them.

Basically, you don’t have to start from scratch every time they move on.

Retargeting

If you run social media adverts then you can use personal email addresses to build an audience in Facebook.

When setting up retargeting ads, you can upload their email addresses to Facebook to retarget them and create a ‘lookalike’ audience.

Disadvantages of getting teachers' personal email addresses

Lower visibility within the school

While personal email addresses offer direct access to prospects, there is a potential drawback.

Marketing messages sent to personal email accounts might not be visible to other decision-makers or colleagues within the school.

This limits the reach of your marketing efforts and hinders the organic spread of information and word-of-mouth referrals within the institution.

Risk of emails being filtered or ignored

Personal email addresses are often more susceptible to promotion filters, junk folders, or being overlooked among personal correspondence.

As a result, marketing messages sent to personal email accounts may not receive the same level of attention as official school emails.

This can reduce the effectiveness of your campaigns and hinder your ability to engage with prospects effectively.

Illustration of a computer showing an email subscription form

Advantages of getting teachers' school email addresses

Enhanced credibility and legitimacy

When educator prospects provide their official school email addresses, they’re showing they trust you.

They know, in effect, that by giving you their official school email, they are tacitly inviting you into their professional life. A school email could be interpreted as more serious interest.

More likely to be shared within the school

Teachers will forward work emails to colleagues. They probably won’t forward personal emails.

Using school email addresses allows your marketing messages to reach other decision-makers, administrators, or teachers within the school.

Disadvantages of getting school email addresses

Restricted access and control

School email systems often have stringent filters or firewalls that can block or redirect marketing messages to spam folders.

This can result in lower open rates, limited engagement, and decreased visibility for your content.

Limited long-term engagement potential

If a teacher leaves their job (teachers regularly move schools for all sorts of reasons), they abandon their school email too.

To mitigate this try to obtain emails for several people in the school. That way if your main advocate leaves then you won’t be left high and dry when it comes to renewal time.

So, what's better? Personal or professional teacher emails?

To make the most of your communication with educators, consider these practical tips:

Adopt a “Who cares?” attitude

Let educators choose whether to provide personal or school email addresses. This allows them to select the option that suits them best.

Personalise your follow-up emails

Regardless of the email address, personalise your content. Use their names and tailor your messages to their needs. This personal touch enhances engagement and builds stronger connections.

Be transparent and GDPR compliant

Clearly communicate your intentions and data handling policies. Ensure that your practices comply with GDPR regulations and are transparent. This builds trust and encourages educators to give you their email addresses.

Re-word the email field on your sign-up forms

When building your free trial or demo forms, name the email field this instead:

“My best email address is:”

Don’t be too concerned about what email they give you as long as your opt-in process is clear, GDPR-friendly, and easy to understand.

The most important thing is that they open and read your email at all.

Do you want to chat to us about working together? 🤩

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Use live-streaming to get your product into classrooms https://beedigital.marketing/use-live-streaming-to-get-your-product-into-classrooms/ Fri, 21 Apr 2023 15:43:23 +0000 https://beedigital.marketing/?p=21794 3-2-1 ...and we're live! Whatever type of product or service you offer to schools it can be turned into a live-streaming experience.

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How would you like to get your product in front of 10,000+ teachers and students all at once?

Live streaming, the act of broadcasting live video in real-time over the internet, is a great marketing activity for edtech businesses.

It allows teachers and pupils to watch an event or join in with an activity as it’s happening, without the need to be physically present.

A mega-popular example many teachers, parents, and kids will recognise is Joe Wicks’ live exercise classes during lockdown.

And when it comes to schools there are some very compelling reasons to give it a go.

4 reasons a live-streamed event could be the marketing boost you need

Wider reach

Live streaming lets you reach a wider, more diverse audience than real-world events. A physical venue has limited space, teachers need to take time off, and travel to get there… and you’re not even guaranteed face-time with warm leads at your booth. Live, online events have no restrictions and are convenient to join.

Increased engagement

Live streaming generates higher engagement compared to pre-recorded videos or static content. It offers a sense of immediacy and interactivity that encourages viewers to comment, ask questions, and participate in real time.

Authenticity

Live streaming allows businesses to showcase their personality, expertise, and authenticity in a more human and relatable way. It offers a platform for behind-the-scenes access, product demos, and thought leadership content.

You’re creating memories

This is not something you can really prove through marketing statistics but a live stream is an experience that kids and teachers will remember. And, importantly, talk about.

What type of events would educators want to tune in to watch live?

Live stream read along with YOTO Carnegie Medal-winning author, Katya Balen - by Bee Digital and Pickatale
Live stream read along with YOTO Carnegie Medal-winning author, Katya Balen - with Bee Digital and Pickatale

Education is a SUPERB space in which to live-stream.

  1. The live stream format lends itself to knowledge-sharing.
  2. Teachers are often seeking fresh, new experiences for their students.
  3. Staff and kids are enthusiastic to get involved and participate.

No matter what you sell to schools you can find an angle to get schools to join in.

Examples of live-streamed events by edtech companies (all marketed and run by Bee Digital):

🎬 Collaborate with a popular author and host a read-along with an author like Pickatale.

(6,500 watched Pickatale’s read-along)

🎬 Partner with an expert in your field and run a dance show like DDMIX did with Darcey Bussell.

(36,000 children danced virtually with Darcey Bussell for the DDMIX dance show.)

🎬 Consider national awareness days that relate to your target audience, and broadcast a live experiment like Empiribox.

(More than 6,000 children tuned in to watch Empiribox during Science Week👇)

What can go wrong with a live-stream event?

While live streaming an event can be a powerful marketing tool, there are also potential downsides and risks to consider.

Technical difficulties

Live streaming requires a strong internet connection and reliable equipment, such as cameras and microphones. Technical issues can arise during the live stream, such as buffering or poor audio quality. Get to the venue early for set up, and check everything works. Then check again!

Negative feedback or comments

Live streaming opens up the possibility of receiving negative feedback or comments in real time, which can be challenging to manage. Negative comments can come from anyone, including competitors, trolls, or unhappy customers. Have someone on hand to moderate.

Legal considerations

There’s a good chance you’ll be doing your live stream in a controlled environment but if you’re “out and about” there may be legal considerations to keep in mind, such as copyright infringement, privacy violations, or other legal issues.

What platforms should you consider for your live event?

We normally use Facebook Live, but there are many platforms you can use that have the bandwidth and audience reach to make your event go smoothly.

Facebook Live

Facebook’s live streaming feature allows users to broadcast live videos to friends, followers, and the public. It’s a popular option for edtech companies because many teachers use Facebook.

YouTube Live

If you already have a large following on Youtube this could be a great choice. Plus YouTube Live allows for customisation of live stream layout, adding graphics, text overlays, and other branding elements to your live stream.

Instagram Live

Instagram’s live is a solid choice, but probably better for short streams or straight-to-camera work, to build buzz around a product launch or significant event (it only lets you broadcast for an hour max).

Twitch

Twitch is a popular platform for live-streaming video games, esports, and other gaming-related content. Could be a great option for edutainment or edu-gaming apps. Not great for reaching teachers though.

Zoom

While not typically thought of as a live streaming platform, Zoom is a popular choice for brands looking to host webinars and other live events online. Note it doesn’t have social media reach, facilities, and metrics like those other platforms though. Plus inviting people to a Zoom sounds more like work than pleasure 🤣

The final thing to consider

Actually, this is probably the FIRST thing to consider when hosting a live event.

You have to get people to come.

Throwing a party no one knows about isn’t much fun. So be prepared to do lots of upfront promotion.

For example, with our DDMIX live dance class we:

  1. Created a landing page to enable schools to register and later get access to the live stream
  2. Ran a series of adverts that ran across Facebook, Instagram, and Twitter
  3. Built an email nurture series to keep people excited about the event, in the run-up to going live at the Royal Academy of Dance.
  4. Sent out a follow-up email series that gained 100s of product sign-ups.

But get it right and you can get your brand in front of thousands of excited teachers and students, giving them an experience that will stick in their minds.

Do you want to chat to us about a live event? 🤩

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How to sell to more to schools using these 3 audience types https://beedigital.marketing/how-to-sell-to-more-to-schools-using-these-3-audience-types/ Thu, 12 Jan 2023 17:32:16 +0000 https://beedigital.marketing/?p=17856 Understanding the stage your educator audience is at with their problem is key to marketing success.

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When it comes to selling to schools figuring out what your audience thinks about their pain points is hard.

Paperclips, shoelaces, and microwaves. All products that barely need promotion.

Why? Because people simply buy them when they need them.

Their utility has become so ingrained that the typical sales funnel approach is unnecessary.

But I’m guessing you don’t sell paperclips 😁

This means developing a keen insight into how your teacher prospect interprets their “pain”. It’s vital to a good marketing strategy.

So in which of these 3 areas does your target teacher audience sit?

Audience #1: Teachers have a problem but don’t know to look for a solution.

Your education product is designed to ease or eliminate a specific challenge facing schools.

But here’s the rub.

In this audience zone, while educators “feel” that pain, they don’t think there’s a cure.

A teacher may express that pain in staff meetings, over a cup of tea with colleagues on playground duty, or just mutter curses under their breath.

But they’re resigned to it. It’s just something they put up with.

And therefore they don’t even think to find a solution.

So how do you build awareness of a problem teachers aren’t really trying to fix?

If this feels like your audience then step one is accepting you’re in the exciting world of creating a new product category (most educational brands are fighting for sales in well-understood domains and categories).

You need to give a voice to that pain and, like a snowball gathering size as it barrels down a hill, build a marketing strategy that makes you the obvious ‘pain relief’.

Draw attention to the problem on social media, YouTube, and paid ads

Tell stories about the pain.

Make memes about the pain that get shared.

Create a relatable character that experiences the unspoken pain.

But DON’T focus on product features or benefits – focus on the pain you solve.

Building the profile of the “pain” will bring it to your audience’s attention.

We wouldn’t advise throwing money at broad/ generic SEO keywords. Focus on building content for long-tail keywords that express and address your target audience’s pain points. It’s a space you might be able to own for a low cost.

Try these log tail discovery tools to see what you can unearth:

  • UberSuggest – A free keyword suggestion tool that provides valuable keyword suggestions.
  • AnswerThePublic – A free keyword research tool that provides valuable insights into consumer search queries.
  • KeywordTool.io – A powerful keyword research tool that allows users to quickly generate long-tail keyword ideas.

Audience #2: Teachers have a problem but they’re NOT actively seeking a new solution.

This is a “dissatisfaction challenge” and it’s common in saturated product categories.

Do you want to launch a new literacy scheme for primary schools? You’ll be up against highly successful brands like Oxford University Press who have been doing it for about 800 years.

But that doesn’t mean every teacher and school is in love with their current choice of book scheme, VLE, or assessment software.

If you’re up against an incumbent product e.g., you’re one of several phonic schemes on the market, make switching to your product 10x easier by taking loss aversion off the table.

Loss Aversion is a behavioural economic concept that suggests people tend to avoid losses more than to acquire gains. It is based on the idea that the pain of losing is greater than the pleasure of gaining something of equal value.

Make that change less risky to the school by offering a money-back guarantee, delayed payment, or providing an exceptional switching service.

A master class in product switching - Arbour Education vs SIMs

Imagine being a SIMs competitor, a complex product that’s embedded in 85% of UK schools.

That’s what Arbor Education was up against.

Fortuitously a strategic licencing change at SIMs gave Arbor an opportunity to tap into customer resentment and anger.

But they knew it was not enough to point out the flaws in a competing product. Being upset with a product isn’t always enough to make a big change.

They also needed to find a way to challenge loss aversion.

To that end they built an exceptional (and successful) switching campaign with their “Pay-for-One Promise”:

"The Pay-for-One Promise is our commitment that your school should only pay for one MIS at a time. Put simply: if you’re locked into paying for SIMS, we won’t ask you to pay for your core Arbor license until that contract ends. You get all the benefits of switching to the UK’s leading cloud MIS, but don’t have to worry about double-paying in the process."

Arbor Education

This was a smooth move from Arbour to reduce risk and remove the pain of change.

They even took the time to source lots of social proof to back up their claim. This wasn’t one of our campaigns but game respects game 🙂

Audience #3: Teachers have a problem and they ARE actively seeking a solution.

This is where most marketing tactics tend to sit. It meets typical school problems such as…

  • A teacher who has had enough of a poor product and is seeking an alternative
  • A school that is about to be out of contract with a supplier
  • When curriculum change has forced a department head to explore a new geography scheme
  • A new library that needs a book refresh
  • The installation of a faster wireless network means buying new devices
  • An Ofsted report that outlines areas for improvement

But this doesn’t translate as an easy marketing ride! While a strong and smart strategy is important you might also want to consider the following:

  • Carry out a competitor analysis and use this info to create clear, visual product comparison charts (“Our product vs. Their product”)
  • Get an EdTech Impact profile to gather teacher reviews
  • Run a technical SEO audit on your website to find out how discoverable you are on search engines

Avoid telling prospects what they already know

Many leads will come to you when they’re already far along their buying journey.

They’ve done the research, checked out a range of products, and are probably building a short list already.

What they’re expecting from you is validation, knowledge, and credibility.

So build explainer videos, deep-dive videos, and a weekly live demo that requires prospects to register.

Understanding how your product or service fits your audience’s position will help inform the tactics you deploy.

Ready to grow your education business? 😎

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Connect to teachers with a unique experience hub https://beedigital.marketing/connect-to-teachers-with-a-unique-experience-hub/ Fri, 06 Jan 2023 10:37:59 +0000 https://beedigital.marketing/?p=17199 Have a hub! An experience hub is a Mecca for boosting your brand's authority and expertise with schools.

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All teachers need to see is FAQs on your website, right?

You know the kind of questions you always get asked by teachers. And FAQs are the perfect way to help them self-service.

It keeps costs down for you, and gives your customers a quick win.

Job done.

But it’s not much of a differentiator is it?

Customers demand more. And you are missing a big trick if you don’t provide it.

It’s time you invested in an experience hub to delight your prospects and customers.

What is an experience hub?

There are two main types of hubs that teachers will appreciate – a “customer success hub” and a “brand hub“.

Both can be microsites or dedicated areas of your website that showcase your brand’s authority, and demonstrate your expertise on subjects relevant to your target audience.

What is a 'customer success hub'?

An ‘customer success hub’ is all about managing and supporting your customer’s experience with your product or service.

It straddles product and marketing.

It should cover everything from onboarding to invoicing cycles to product help. Sure, you can prompt activity through an email onboarding experience but emails, once sent, cannot be changed. A hub can be updated and expanded alongside your product.

For example, when a teacher registers for a free trial, it’s incredibly useful to have a place where they can find what they need to navigate the platform, use the product features, and get the most out of their trial experience.

But it can go further with community features, team help videos, social media integrations, chat bots, and personalised messaging. It can also hold student and activity data dashboards.

For one of our clients, their new experience hub has contributed to a 60% conversion rate as part of their free trial offer for teachers.

What is a 'brand hub'?

Red Bulls Red bulletin experience hub

A brand hub isn’t a place to sell your products or services BUT it can holistically support your brand, like Patagonia’s Blue HeartRed Bull’s Red Bulletin page, and Manifest’s Itch page.

These companies have built interesting and exciting community-facing content that adds energy to their brand.

They recognise what motivates and interests their audience’s desires and lifestyle and they have created content to match them.

It’s marketing, yes. But it’s offered up without obligation and in support of the values of the community.

This strategy isn’t limited to “cool” consumer brands. Teachers will also act more warmly (and loyally!) to edtech and education companies that build helpful and stimulating content and experiences that go beyond the product.

Boost your educational marketing by aligning with your customer's values

People often take their values into account when choosing which product to buy.

Consumers might select a product made from environmentally-friendly materials or one that is produced in a fair-trade setting.

In some cases, teachers may even choose to buy a product made by a company that donates a portion of profits to social causes.

Additionally, some schools might opt for a product with a low carbon footprint or one that was made without animal testing.

These are the kind of stories you need to tell in your experience hub.

Ultimately, teachers are “consumers” too and will seek products that align with their values when making decisions in their professional lives.

The benefits of investing in an experience hub

A home for your content

Your business probably produces content all the time.

Tweets, infographics, blog posts, videos etc.

Having a structured space to present and archive those materials is a powerful way to maintain loyalty and improve SEO.

One central digital location

An experience hub is more than a blog.

Direct your prospects and customers early on in the process to your hub, so they can find valuable content in a more digestible and searchable format.

Evergreen content

What if you’ve added/ changed features and you need to update a downloadable piece of content you’ve already sent out?

It’s SO easy to refresh content and links in the hub, and direct educators to the updated version. This way they don’t miss out on any new info.

Liked this? Then you might like these...

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Who’s your customer rock star? https://beedigital.marketing/whos-your-customer-rock-star/ Wed, 16 Nov 2022 06:03:51 +0000 https://beedigital.marketing/?p=16212 If you had to let go of every customer but one - who would it be?

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How do you define your star customer?

It’s probably NOT the one that spends the most with your company. You should look to other qualities.

Every customer has unique needs and personalities but, from a marketing agency perspective, I’d define my ideal client based on 3 categories.

💸 Value – Not just £££, but do they see hiring us as a long term investment? Do they understand the worth of what we do?

🗣 Referrals – Do they recommended us to other businesses without being asked?

🤯 Causes the least headaches – Do we all work collaboratively, with joy, clarity, and challenge?

The same three criteria can be applied to your school customers.

What about things like high product usage? Isn’t that a sign of a rock star customer?

Big login counts, clicks, time on site etc are all leading indicators that a school values your service.

But you need to take a more holistic view and get to understand the people behind the usage. A school may use your product like crazy but drain your support team with unrealistic demands or pay their invoices late.

How can you change an OK customer into an ideal customer?

This ties in to the aforementioned defining categories:

  1. Offer promotions, upsells, and cross-sells from other products and services that are relevant to them. Let them bask in your value.
  2. Give away valuable tools, and strategies they can use to improve their professional lives, in place of vouchers, discounts, and money.
  3. Radically improve your onboarding process, so customer expectations are 100% clear.

How can you gain the trust of your rock star customers?

Now you can identify your most valuable customers how can you start to build trusted relationships with them?

  • Teachers ADORE personalised rewards. Spend a bit of cash to show them that they’re valued.
  • Follow them and engage/amplify their Tweets
  • Create accreditation and status symbols/badges that they can show off on their website, social media, and school brochures
  • Host free and exclusive CPD courses for your best teacher customers – help them get even better at using your product
  • Reach out for reviews and testimonials to bolster your social proof, and attract new leads.
  • Incorporate their positive feedback into case studies.

Ultimately if customers do x, y, and z – ensure their actions and behaviours are acknowledged, and treated as such.

Want exclusive education marketing advice?

TAIT, our marketing to schools newsletter, hits the inboxes of our industry’s smartest education marketing professionals every other Wednesday.

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